Timeline Express Pro version license holders, and anyone who purchases an add-on will have access to a new menu item where you can enter your license key. Each purchase is accompanied with a license. You will find your license key contained in the purchase receipt sent to you via email after your purchase was completed. Additionally, you can login on this site using the credentials entered during the checkout process and access all of your past purchases and license keys.

You’ll want to ensure that your license key gets entered, as it will grant you access to updates & support for one full calendar year from the date of purchase.

License Page

From the WordPress admin dashboard, hover over ‘Timeline Express‘ and select ‘License‘.

Timeline Express - License Menu Item

The license page should look similar to the following image:

Timeline Express - License Page

1) Support License Key

Before you have access to any of the other sections of the license page, you’ll first need to enter your license key. Go ahead and enter the license key in this field, and click the ‘Save Changes‘ button. Once saved, click on ‘Activate License‘.

Once your license is successfully activated, the additional sections of the support page will become visible.

2) Premium Support Ticketing

Using the form in section 2, you can submit support tickets directly to our support ticketing system. This is the quickest and most efficient method for receiving support, as it gets entered into our ticketing system and marked as ‘Pro User’, so we know it’s a top priority.

This form is limited to one support ticket per hour to help mitigate spam and excessive tickets in our system.

3) License Key Info.

In section 3, you’ll find additional information about your license – including the license holders name, how many sites you are permitted to have the license active on, and when your license key expires.

Note: Before you can activate the license on another site, you’ll first want to ensure that you’ve deactivated it on any other site you’re using it on. Additionally, you can login here and view a full list of sites your license key is activated on – and remotely deactivate it wherever needed.

4) Add-On Licenses

If you’ve purchased an add-on to go along with your purchase of Timeline Express Pro, or you’re using an add-on alongside the free version of Timeline Express you’ll find additional tabs listed alongside the ‘Timeline Express’ tab. Each tab allows you to enter and save the respective add-ons license keys. Each add-on you purchase and install, you’ll want to ensure you enter the license key to make sure your receiving updates.

4 Comments

  1. I can’t find where to input my keys?

    it only says

    – All Announcements
    – New Announcements
    – Settings
    – Add-ons

    Reply
    • Hi Kristian,

      You’ll want to make sure you have installed the Pro version that was attached to the purchase receipt sent to you via email. Once you download the zip there you can upload the zip to your plugin directory via FTP, or disable Timeline Express Free and upload the zip archive through the plugins page. Head to Plugins > Add New and Upload at the top, and then select the zip file and upload and activate the plugin. You should then see the license page available in the menu.

      Reply
  2. I got a 5-license key package and can only install it on one site?

    Reply

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